Client AI system
Laird Miller built a privacy-aware AI lead funnel for Hidden Potential.
Hidden Potential is an Orlando ABA therapy provider supporting children, adolescents, adults with developmental disabilities, and their families. Laird Miller built a lead funnel chatbot where trust, compliance awareness, PHI caution, and user experience all mattered.
Sensitive context
A serious client-facing system, not a small chatbot.
Because Hidden Potential works around therapy, autism services, and HIPAA-sensitive information, Laird Miller approached the project with caution and professionalism. He signed BAA-related agreements with OpenAI, Google, and Paubox, and designed the lead capture process around protecting sensitive information while still making the intake experience smooth and useful.
The client loved the service, and the project became an important proof point for Laird Miller's ability to build AI systems that require both technical capability and professional judgment.